Online Payments

Association Banking Information

PMP's banking relationship is with First Citizens Bank. Please visit their website at https://propertypay.firstcitizens.com/ for more information about the relationship between your association and First Citizens Bank.

The banking arrangement PMP holds with First Citizens Bank offers the opportunity for owners to pay their assessment by check, e-check, Visa®, Mastercard®, Discover® and American Express®. Owners also have the option to deduct payment, from a specified account, using Automated Clearing House (ACH) or Direct Debit.


PMP is a Maryland Licensed Collection Agency
NMLS ID No. 1674798

NMLS Consumer Access website is:

https://www.nmlsconsumeraccess.org/


FAQs for homeowners:

For detailed Payment Options, please click here.

What are my payment options?

Coupon booklets, with account information and payment instructions, are mailed each year in mid-December. If you have not received your coupon booklet, or the coupon booklet was incorrect, please call our corporate office at  301-694-6900 to speak with a finance representative. (Please note, we do not accept payments over the phone.)

To enroll in ACH/Direct Debit through PMP, please complete this form and return it to PMP.  This form may also be used to make a change to your ACH payment information.

Visit the First Citizens Bank select Make a Payment. Click the Pay Now button. Please have your account number ready. Upon completion of entering your information, you will have the choice to pay either by E-Check or Credit Card.

To reset your password, please contact the Property Pay Customer Service Team at 866-800-4656. 

  • Payment plans are determined on a case-by-case basis by the Association’s Board of Directors. Please email a proposed payment plan including amount and frequency of pay to finance@pmpbiz.com and we will forward it to the Board of Directors for consideration. 
  • Late fee waivers are determined on a case-by-case basis by the Association’s Board of Directors. Please submit your late fee waiver request to finance@pmpbiz.com and we will forward it to the Board of Directors for consideration.  

Electronic Bill Payer

If your financial institution sends the payment through an online system, please make sure the correct banking address is listed. Incorrectly addressed payments will be returned to you and may result in a late fee. Please find the address for Community Association Banc below.

(Include your association name)
PO Box 62678 
Phoenix, AZ 85082-2678 

Account Questions

Homeowners can view their account balance at myaccount.pmpbiz.com. Once you login go to the “Account View” tab.  

HOA assessment can change from year to year as determined by the Association’s Board of Directors. You will receive a copy of the upcoming year’s budget showing the new assessment rate. It is the homeowner’s responsibility to ensure all payments are updated accordingly. 

Please email the Finance Department at finance@pmpbiz.com with your new mailing address so we can update your account. 

Homeowners can view the status of the architectural request at myaccount.pmpbiz.com. After logging in, go to the “Architectural” tab.  

Should you require assistance, please call PMP at 301-694-6900, x1094 to speak with a finance representative.

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Steve Shugarts

Senior Portfolio Manager

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Sed ornare velit eu velit condimentum, et consectetur ex euismod. Maecenas eleifend risus sit amet felis feugiat pharetra. Quisque venenatis lectus id dui ultrices, sit amet viverra mauris condimentum. Suspendisse ac elementum urna, eu varius ex. Nullam et tortor massa. Praesent at ullamcorper neque. Nulla auctor consequat nulla, non dictum sapien pellentesque nec. Nam consectetur purus non dolor vestibulum, at commodo orci luctus. Vestibulum facilisis, nibh id ultrices suscipit, dolor enim sodales diam, eget consectetur sapien nibh eu mi. Sed porta mattis felis a lacinia. Maecenas aliquam libero risus. Maecenas nec lobortis tellus, a tincidunt mi.

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Kyle Thomas

CMCA®, AMS®, PCAM®
Senior Portfolio Manager

Kyle Thomas grew up watching his parents build PMP and decided to join the business in 2013.  He started as an Assistant Community Manager and then moved into a Community Manager position.  Mr. Thomas will use his current role to mentor, assist, and provide guidance to the PMP Frederick staff.

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Patrick Vasold

Senior Portfolio Manager

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Sed ornare velit eu velit condimentum, et consectetur ex euismod. Maecenas eleifend risus sit amet felis feugiat pharetra. Quisque venenatis lectus id dui ultrices, sit amet viverra mauris condimentum. Suspendisse ac elementum urna, eu varius ex. Nullam et tortor massa. Praesent at ullamcorper neque. Nulla auctor consequat nulla, non dictum sapien pellentesque nec. Nam consectetur purus non dolor vestibulum, at commodo orci luctus. Vestibulum facilisis, nibh id ultrices suscipit, dolor enim sodales diam, eget consectetur sapien nibh eu mi. Sed porta mattis felis a lacinia. Maecenas aliquam libero risus. Maecenas nec lobortis tellus, a tincidunt mi.

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Keith Stains

Senior Portfolio Manager

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis venenatis tristique lorem sit amet bibendum. Integer ultrices luctus risus, in porttitor tellus mollis vitae. Donec semper, eros vel sagittis elementum, ligula arcu mollis ligula, viverra placerat sapien turpis quis ex. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Suspendisse potenti. Morbi in posuere dui. Nunc vel imperdiet sem.

Sed ornare velit eu velit condimentum, et consectetur ex euismod. Maecenas eleifend risus sit amet felis feugiat pharetra. Quisque venenatis lectus id dui ultrices, sit amet viverra mauris condimentum. Suspendisse ac elementum urna, eu varius ex. Nullam et tortor massa. Praesent at ullamcorper neque. Nulla auctor consequat nulla, non dictum sapien pellentesque nec. Nam consectetur purus non dolor vestibulum, at commodo orci luctus. Vestibulum facilisis, nibh id ultrices suscipit, dolor enim sodales diam, eget consectetur sapien nibh eu mi. Sed porta mattis felis a lacinia. Maecenas aliquam libero risus. Maecenas nec lobortis tellus, a tincidunt mi.

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Jesse James

Senior Portfolio Manager
Senior Portfolio Manager

I have worked in the Real Estate and HOA Management business for 15 years with a gradually increased workload. I started out as an Administrative Assistant and worked my way up the ranks as a Rental Maintenance Coordinator, HOA Onsite Community Manager for various high-end communities and now my current position as the Sr. Portfolio Manager for our Gaithersburg office.

My main objectives as a Sr. Portfolio Manager are to support and mentor the administrative and community manger staff and be present with my experience to assist when needed. I also want to build relationships with the communities we manage and be an additional resource to the Boards. I am a firm believer that the community and management relationship is built on teamwork where we all do our part to achieve mutual success and reach the community goals. I want the Boards to view the PMP Community Managers and Management team as a trusted advisor and not just another vendor. I use the analogy of a sports team and I see the Board of Directors as the owners of their team (community) and we as the management team are the head coach running the day to day and working hard to succeed.


I have achieved the credentials of Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS) and Licensed Community Association Manager (LCAM) in the state of Florida. I am currently working towards my Professional Community Association Manager (PCAM) designation and hope to achieve by the end of 2023.


I look forward to assisting you with your Community Management needs and I look forward to having PMP join your team.

Rose Thomas, President

Rose Thomas started PMP over 40 years ago, with a handful of clients, determined to be the best property management company in Frederick. And though we’ve grown a lot, PMP is still dedicated to giving every client the same excellent service.

Our knowledgeable staff can help you find qualified tenants, collect rent, and work to protect the value of your rental property through proper maintenance. PMP’s application process includes credit history, employment history and rental history; late fees are charged and court papers filed if rent is not paid by the fifth of the month; and we do a thorough, documented inspection of your property prior to every lease renewal and at move-in and move-out. PMP uses current technology to help you keep accurate, detailed financial records and issues monthly and year end statements.

Rose Thomas and her staff are active members of the National Association of Residential Property Managers (NARPM), a forum for professional education and exchange that gives valuable insight and helps keep PMP a step ahead. Over 40 years’ experience, combined with continuing professional education, qualifies PMP to guide you through the complex world of rental property management.

Ed Thomas, CEO

Edward D. Thomas, is the Founder, Broker and PMP’s Community Management Department Executive. He has over twenty years of direct, hands on, day to day association management experience. Mr. Thomas earned the distinguished PCAM designation awarded by the Community Association Institute (CAI) in May of 1989 and was awarded the AMS (Association Management Specialist) designation in 1991. Additionally, Mr. Thomas was among the first in the nation to be awarded the Certified Manager of Community Associations (CMCA) designation in 1996.

PMP, Inc. is a privately held Maryland-based corporation headquartered in Frederick, Maryland with offices in Gaithersburg, Maryland, Leesburg, Virginia and Kearneysville, West Virginia. PMP provides on-site management to several large-scale communities in Annapolis, Frederick, Fulton, and Laurel, Maryland and Leesburg, Haymarket & Sterling, Virginia.